Product Support

Why Do I Get an Error Message Saying to Put the Disc in the Drive When the Disc is Already There?

There are multiple situations that may cause Change Di​sc Error #3061.

  • The DVD...

    • is the wrong disc

    • is dirty or defective

    • is in the CD drive instead of the DVD drive

  • The DVD drive...

    • is dirty

    • is not operating properly.

  • There is interference from...

    • the Windows AutoPlay feature

    • a third party program, such as CD/DVD burning software

  • For shops that have networked multiple computers to share the DVD information back and forth, an interruption in the network connection(s) may have occurred.