Product Support
CollisionSample
CollisionSample
ALLDATA Repair/Collision

Everything you need to know about using Repair and Collision.

If this is not the product you are looking for, please select from the following:

Getting Started

Getting Started

New to Repair or Collision? Start here!

Product Setup

Learn how to set up Repair or Collision

System Requirements

Hardware and software requirements to successfully run Repair or Collision

What's New

See the latest product features and updates

Request Vehicle Information

Learn how to request vehicle information from our Library Research Team

How to Use

Articles

Self-help articles covering a variety of topics

Videos

Self-help videos covering a variety of topics

Training Options

See what training options we have available for Repair or Collision

Troubleshooting

Solutions to common concerns

FAQs

Answers to frequently asked questions

Frequently Asked Questions

An Access Point is required, and must not already be in use by another user, in order to access a product (app).
  • An Access Point for the app is temporarily assigned to a user when they open it from within ALLDATA Portal.

  • Access Points become automatically unassigned after 30 minutes of inactivity, to allow other users access to the app.

  • The number of Access Points for each product designates the total number of users that can access a product at the same time.

  • You can view and manage Access Points for each product from the Admin screen. Administrative users Only

Don’t see the OEM info you need? Need to verify a repair procedure or specification? 

Submit a Library Request and get a response FAST – usually in 30 minutes or less.

  • The ALLDATA Library Team will research your request and quickly email, fax, or call with the OEM information.

  • The Library Request service is included with your Repair or Collision subscription.
     

Option 1: Submit the Library Request Form

  1. In ALLDATA Repair or Collision, select the vehicle that you would like more information for.

    • If your desired vehicle is not in the database, open the Library Request form and type in the required vehicle information.

      • Our library team has access to information for many medium/heavy-duty truckspre-1982 vehicles and for newer model-year vehicles not yet included in the database.

  2. Click the Library Request link at the top of the page.

  3. Fill out and submit the request form with as much detailed information as possible.

  4. The information you requested will be sent to you typically in 30 minutes or less during business hours.

Option 2: Call an ALLDATA representative

  • Phone1-800-859-3282, option 1

  • Note: If we are experiencing high call volumes, please submit the Library Request form for faster service.

Change your password

  1. Log in at my.alldata.com

  2. Click your name in the top menu

  3. Click Change Password

  4. Enter your Old Password

  5. Enter a New Password >> Confirm New Password

    • ​​​​Note: The password requirements listed on the screen will turn green as you are typing your New Password to let you know what requirements you may be missing 

Reset your password

 

  1. From my.alldata.com Login screen, click Find my account

  2. Enter your email, phone number or username

  3. Select a contact method to receive a temporary password >> click Continue

  4. Locate the password reset message that was sent to you and open the link

    • If you do not receive the message containing your temporary password, please contact ALLDATA Customer Support at 800-859-3282, option 2

  5. Your username will display on the screen and you will immediately be asked to change the password

Reset another user's password (Admin only)

  1. Log in at my.alldata.com

  2. Click your name in the top menu

  3. Click User Management

  4. Select a user from the list

  5. Verify the user's email address is correct

  6. Click Reset Password

  7. The user will be sent an email containing a link to change their password

    • If they do not receive an email, please contact ALLDATA Customer Support at 800-859-3282, option 2

  8. When the link is opened, their username will display and they will immediately be asked to change their password

The VIN (Vehicle Identification Number) is a serial number used to identify an individual vehicle.  The VIN for each vehicle is unique.

 

The 10th character in the 17-character VIN represents the vehicle model-year.

  • This standard applies to vehicles built in or after 1981.

    • Before 1981, the VIN format was not standardized and varied by manufacturer.

  • Note: VINs do not include the letters I (i), O (o), Q (q), U (u) or Z (z), or the number 0, so that they will not be confused with similar looking numbers/letters.