When a challenging problem rolls in the door and you’ve exhausted
your usual diagnostic tests, who do you turn to for help? ALLDATA
Tech-Assist® provides advanced
technical support from a highly-skilled diagnostic team of ASE
Certified Master Technicians. Whatever you need – from creating
alternative diagnostic strategies to providing step-by-step
repair assistance – we can deliver! It’s like having a Master
Technician in your shop that isn’t on your payroll. ALLDATA
Tech-Assist requires a subscription to ALLDATA Repair or ALLDATA
We’ll provide expert advice
until the vehicle is repaired.
As a Tech-Assist subscriber, benefits pay off in a big way:
Reduce diagnostic time
Take on more difficult repairs
Enhance technicians’ diagnostic ability
With your subscription, you’re allotted three cases per month. However, you can unlock virtually unlimited calls with one simple step: every time one of your case repairs is “Verified” with the Tech-Assist team, a new case is added back to your monthly allotment, providing you with limitless calling power.
“ALLDATA is ramping up its diagnostic hotline, now offering
Tech-Assist six days a week plus video livestreaming. You can
use your smartphone to connect with an ALLDATA Master Tech.
They’ll show you problems using interactive video and the
Tech-Assist consultant can actually draw on the screen to
help pinpoint the diagnostic issue or repair. ALLDATA is
taking this to a whole new level.”
Ron Ananian, The Car Doctor, a
syndicated radio program on 80+ affiliates across
Always have had a great success with Tech-Assist. Great help &
on top of their information as well.
Julian O., Technician
Best hotline around, great customer service and great knowledge
Jeff S., General Manager at Mike’s Car Care Center
The techs are personable, knowledgeable, and realistic – and
they don’t take you down rabbit trails. I worked with a tech
named Billy; he was very instrumental in figuring out the
problem. He also really seemed to care; he called back several
times to see if we needed any more help. He even went as far as
to provide us with a cell number, and had equipment
recommendations when we asked. Everyone I talk to really seems
to care and they do a great a job of following up. I don’t
believe that any shop can do everything by themselves; it’s
really great to have a network you can trust.
Phil Snyder, Stouch’s Auto Repair Shop
I’m extremely happy with the advice and guidance provided by
the ALLDATA Tech-Assist team. When I get challenging electrical
problems, the guys on the Tech-Assist team not only provide
time-saving diagnostic strategies, they take the time to
explain every step. It’s like going to a technical college and
taking a basic to advanced diagnostic class!
I’ve tried other hotline services – they can’t compete with
ALLDATA Tech-Assist for their quick response time and unmatched
professionalism. On a scale of 1-10, with 10 being fantastic, I
rate the ALLDATA Tech-Assist team a 10 +++.