ALLDATA Tech-Assist

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Tech-Assist HOURS

Tech-Assist Hours (PST):
Mon.-Fri.: 5am – 5pm  •  Saturday: 6am – 3pm

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ALLDATA Tech-Assist – Overview



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Call us with your toughest problems!

Call us with your toughest problems!

We’ll provide expert advice
until the vehicle is repaired.

As a Tech-Assist subscriber, benefits pay off in a big way:

  • Reduce diagnostic time
  • Take on more difficult repairs
  • Enhance technicians’ diagnostic ability

With your subscription, you’re allotted three cases per month. However, you can unlock virtually unlimited calls with one simple step: every time one of your case repairs is “Verified” with the Tech-Assist team, a new case is added back to your monthly allotment, providing you with limitless calling power.

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Dealership – CallOut

When it comes to
your dealership

Streamline off-brand repairs and trade-ins with ALLDATA

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Pay per use

NEW! Pay only for the help you need on a case‑by‑case basis

Now, you don’t have to commit to a monthly subscription, just pay for the help you need on a case-by-case basis. And that still means unlimited support calls until your problem is resolved.* 

*Unlimited support calls per case involving one vehicle.

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Certified and Experienced Techs Answer Your Call

Certified and Experienced Techs Answer Your Call

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Tech-Assist Certification List

Expertise is only a call away! Get knowledgeable advice on all makes and models from ALLDATA’s highly skilled, versatile team of automotive consultants with:

  • ASE Master Technician, L1 and additional industry certifications
  • 20+ years of multi-line automotive diagnostic and repair experience
  • Teaching experience as college-level automotive instructors
  • 25+ years of owning and running profitable shops
  • A talent for creating brief, customized diagnostic strategies that quickly get to the root of a problem


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Meet the Diagnostic Team

Meet the Diagnostic Team

Our ASE Certified Master Techs

ALLDATA Tech-Assist | Rescue Lens provides interactive video diagnostics.
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Stream Video Directly To Our Techs

Stream Video Directly To Our Techs

Don’t just tell our techs the problem… show them! Rescue Lens provides interactive video diagnostics. With this free app, you can stream video directly to the Tech-Assist team.

For the best service during your call, please download the Rescue Lens app prior to calling ALLDATA Tech-Assist.

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Car Dr. Testimonial

Hear what The Car Doctor had to say about ALLDATA Tech‑Assist

Listen to the clip

“ALLDATA is ramping up its diagnostic hotline, now offering Tech-Assist six days a week plus video livestreaming. You can use your smartphone to connect with an ALLDATA Master Tech. They’ll show you problems using interactive video and the Tech-Assist consultant can actually draw on the screen to help pinpoint the diagnostic issue or repair. ALLDATA is taking this to a whole new level.”

Ron Ananian, The Car Doctor, a syndicated radio program on 80+ affiliates across America

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Tech-Assist Customer Quotes

Always have had a great success with Tech-Assist. Great help & on top of their information as well.

Julian O., Technician

Best hotline around, great customer service and great knowledge base!

Jeff S., General Manager at Mike’s Car Care Center

The techs are personable, knowledgeable, and realistic – and they don’t take you down rabbit trails. I worked with a tech named Billy; he was very instrumental in figuring out the problem. He also really seemed to care; he called back several times to see if we needed any more help. He even went as far as to provide us with a cell number, and had equipment recommendations when we asked. Everyone I talk to really seems to care and they do a great a job of following up. I don’t believe that any shop can do everything by themselves; it’s really great to have a network you can trust.

Phil Snyder, Stouch’s Auto Repair Shop

I’m extremely happy with the advice and guidance provided by the ALLDATA Tech-Assist team. When I get challenging electrical problems, the guys on the Tech-Assist team not only provide time-saving diagnostic strategies, they take the time to explain every step. It’s like going to a technical college and taking a basic to advanced diagnostic class!

B.Asif, Technician – Pennzoil 10-Minute Oil Change

I’ve tried other hotline services – they can’t compete with ALLDATA Tech-Assist for their quick response time and unmatched professionalism. On a scale of 1-10, with 10 being fantastic, I rate the ALLDATA Tech-Assist team a 10 +++.

B.Asif, Technician – Pennzoil 10-Minute Oil Change


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Request A Demo Today!

Request A Live Demo Today!

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