Last Modified: December 27, 2019 – Effective Date: December 27,
2019
ALLDATA LLC (“ALLDATA”, “us”, “we”, or “our”) knows that you care
how your information is used and shared. This Privacy
Statement informs you about how we collect, use, protect,
and disclose your information when you visit and shop at an
ALLDATA website, including the ALLDATA.com, ALLDATA Diagnostics,
ALLDATA Repair, ALLDATA Collision, ALLDATA Manage Online, ALLDATA
Tech-Assist, ALLDATA Mobile, and the ALLDATA diy.com websites and
mobile services (“Website,” or collectively, the “Websites”), or
use any of the services that we may make available to you through
the Websites (collectively, the “Services”). This Privacy
Statement also informs you about certain choices and rights
you have associated with that data, and how you can manage the
privacy of your Personal Information. Please note that this
Privacy Statement does not govern the practices of third
parties, including our partners, third party service providers,
and/or advertisers, even when those services are branded as, or
provided on behalf of, ALLDATA or AutoZone. Information
collected from you by others, such as third party websites that
you access through links on the Website, are governed by those
entities’ privacy policies. Please read such third party’s
privacy policies carefully.
ALLDATA is owned by AutoZone. For
AutoZone’s general Privacy Statement as it applies to our
collection and use of individual customers’ Personal Information,
please click here or
visit AutoZone’s main Website at www.autozone.com.
Information We Collect
ALLDATA supports the global automotive industry by providing our
customers with OEM repair information, shop management solutions,
diagnostic tools, and other web and mobile-based auto repair and
maintenance resources.
When you visit an ALLDATA Website, we may collect certain
information about you and your use of our Services. Based
on your browser or device settings and how you interact with
ALLDATA, you can surf the Website and access important
information about ALLDATA’s products without revealing your
identity. Sometimes, ALLDATA may ask you to provide certain
information about yourself – including your Personal Information
– depending on how you use our Websites, such as when you order
products, download software, or choose to enter contests from an
ALLDATA Website.
Personal Information: ALLDATA may collect
the following “Personal Information” about you when you use our
Services: your name, address, zip code, telephone number,
email address, and information about your automobile (such as
your Vehicle Identification Number (“VIN”) and year). ALLDATA may
also collect your payment card information and billing address
when you provide ALLDATA with such information, such as when you
buy products on our Website, for payment processing. We will also
collect your email address and a password that you choose when
you create a personal account with the Website.
Personal Information Collected over the Last 12
Months
ALLDATA has collected the following types of Personal Information
from our customers and visitors over the last 12 months:
name
address
zip code
telephone number
email address
information about vehicles such as Vehicle Identification
Number (“VIN”) and year
payment card information and billing address when provided
email address and a password used during Website account
creation
Generic Information: this includes
information that does not, by itself, identify you. Generic
Information may include data that relates to Website pages viewed
and their duration, your IP address information, your browser or
operating system information, aggregate data or other information
that relates to your interaction with our Website. In some
situations, Generic Information may be used or combined in a way
that it identifies you. In those situations, such information
will be treated like Personal Information.
Cookies & Tracking Data: The Website may
use third party products and services to gather anonymous traffic
statistics using cookies and web beacons. A cookie is a
small piece of information stored on your device that helps
websites and multiple servers recognize you. ALLDATA and
its third party service providers may also use other tracking
technologies such as pixels, or transparent GIF files, for web
site management and user tracking.
Some of the cookies we use are “strictly necessary” for the
functionality of our Websites. Others improve the
functionality of our Websites but are not strictly
necessary. Some cookies help improve the performance of our
Websites (such as by gathering analytic data), while others help
provide targeted services to you (like ads that you may be
interested in).
Examples of cookies we use include:
Session Cookies. We use Session Cookies to
operate our Services. Session cookies are temporary, and
are automatically deleted once you close your Internet browser.
Preference Cookies. We use Preference Cookies
to remember your preferences and various settings.
Preference cookies are first party cookies that remain on your
computer or device until you delete them or they are otherwise
removed upon expiration.
Third Party Cookies. ALLDATA permits
third-party service providers, advertisers and other companies
to use cookies or other similar technologies on our
Website. These companies may collect your information,
track your behavior on our Website, and gather information
about your use of our Websites or Services and other online
services over time and across different services.
Additionally, some companies may use information collected to
deliver targeted ads on behalf of us or other companies,
including on other websites or online services. We are
not responsible for the functioning of cookies and other
technologies used and placed by third parties on your device.
Pixel Tags, Web Beacons, and Transparent GIFs.
Pixel tags and web beacons are tiny graphic images placed on
website pages or in our emails that allow us to determine
whether you have performed a specific action. These tools
allow us to measure response to our communications and improve
our web pages. ALLDATA and its third party service
providers may also use technology including pixels and
transparent GIF files for other purposes including web site
management and customization.
Other Technologies. We collect many different
types of information from other technologies to improve the
quality of our Website and the services we provide. For
example, we may collect Usage Data and other information about
the device you use to access our Website, your operating system
and/or mobile device type, browser type, domain, and other
system settings, as well as the language your system uses and
the country and time zone where your device is located.
We may record the IP address of the device you use to connect
to the Internet.
Your Cookie Choices
When it comes to how you want to use or allow cookies to be used
on your devices, you are in the driver’s seat. You may set
your browser or modify your device settings to block or refuse
all cookies, to indicate when a cookie is being sent, or
otherwise control what cookies your browser or mobile device
accepts via your browser or mobile device settings.
Additionally, you can choose to modify your settings and delete
those cookies that are otherwise stored on your device. Please
consult the instructions provided by your browser or mobile
device manufacturer to find out how you can control the placement
of and/or remove cookies or other technologies. Please
note, however, that limiting or disabling the use of cookies and
other technologies may impact or adversely affect your ability to
perform certain transactions on, use certain functions of, and
access certain content on our Website.
ALLDATA transmits Generic Information about our Website visitors
to third parties for the purpose of targeting its Internet
advertisements on other sites. To do this, ALLDATA uses web
beacons in conjunction with cookie data. ALLDATA may also
use third party companies to provide advertising services and/or
to collect certain information when you visit and interact with
the Website. These third-party companies may collect and
use Generic Information (e.g., click stream information, browser
type, time and date, subject of advertisements clicked or
scrolled over) during your visit to the Website and/or other
websites in order to provide advertisements about goods and
services likely to be of greater interest to you. These
third-party companies may use cookies and other technologies to
recognize your browser to collect and record information about
your web surfing activity including your activities on the
Website. In addition to adjusting your browser or device’s
cookie settings, you can also opt-out of having non-Personal
Information or cookies used to target ads to you by the party
service providers. To opt out please Click
Here.
As stated above, ALLDATA uses third-party cookie service
providers such as, for example, “Act On”, “Google Analytics”,
“Core Motives” and “IBM”. To opt out of specific cookies,
trackers, and other technologies, please follow the links below:
ALLDATA collects your information in a few ways: there is
information that you give us, information we obtains through your
use of our Services – including our Website – and information we
obtain from third parties.
a. Information You Give Us
We collect information that you decide to share with us. At
times, we may require you to provide certain information –
including Personal Information – in order to use certain parts of
our Website, fulfill your requests with us, or provide you with
certain Services. For instance, we will require you to
provide your name, address, and payment card information when you
make a purchase through out Website. We may require you to
provide your name, email address or other contact information
when you contact us with a question or comment. If you
establish an account with us, we may require you to provide your
name, an email address and telephone number, and create a
password to create your account.
When you submit your Personal Information to ALLDATA, you
understand that ALLDATA and its affiliates may access, store, and
use your customer profile. We collect this information for
a variety of reasons and as detailed below, including ALLDATA’s
effort to inform you of product upgrades, special offers, and
other products and services from ALLDATA. ALLDATA
recognizes and appreciates the importance of responsible use of
the information you choose to provide.
b. Information We Obtain When You Use Our
Services
We collect certain information from you through your use of our
Services, such as Website usage data and other Generic
information. For instance, in using our Website, we may
collect information about the device you use to log into, access,
and use the Website. We may collect other Generic
Information in relation to how you use our Website or other
Services (for example, aggregate metrics on how often certain
pages on our Website are accessed and viewed).
We also may collect information through the use of cookies, pixel
tags, or other technologies, as described above.
c. Information We Obtain from Other Sources / Third
Parties
We may also obtain information about you from third parties who
help us provide our Services to you.
How We Use Your Information
a. Business & Other Purposes for Collection
ALLDATA collects, processes, and uses your information to provide
the Services that ALLDATA makes available to you. We
therefore collect your information for a variety of reasons,
including:
To perform a contract with you –
including processing and fulfilling your ALLDATA orders at our
Website including processing payment information.
You have otherwise given us
permission to do so – for example, when you sign up for an
ALLDATA account and choose to receive special offers, promotions,
news, surveys, and correspondence from ALLDATA.
To answer any questions or
inquiries you make to us, including diagnostic and repair
questions you make to ALLDATA Tech-Assist.
To facilitate our business purposes
in relation to the Services that we provide to you. These
operational purposes may include but are not limited to:
Undertaking tasks related to
the operations of our Website, including the placement of ads
and/or providing customized content to our users;
Maintaining and improving of
our Services;
Detecting security incidents;
and
Debugging and repairing errors
that impair the functionality of our Websites or Services.
The collection is otherwise related
to providing our Services to you. For example, we may collect
your information:
To allow you to participate in
interactive features of our Services.
To provide customer support to
you and our other members, customers, and visitors.
To gather analysis or valuable
information so that we can improve our Services.
To monitor the usage of our
Services.
To detect, prevent and address
technical issues.
To personalize the content we
provide to you.
To provide you with news (for
instance, via a newsletter), special offers, marketing or
promotional materials, and general information about other
goods, services and events which we offer that are similar to
those that you have already purchased or enquired, or which
we believe may be of interest to you, unless you have opted
not to receive such information. If you are an ALLDATA
customer, you we will use your information to provide you
email notifications, promotional messaging, newsletters and
other information from ALLDATA. You may opt out of
receiving any, or all, of these communications from us by
contacting us at the contact information listed below, or by
following the “unsubscribe” links in such email
messages.
To provide advertisements or other
customized content to you on the Website and email messages we
send you that may be selected for you based on your demographic
information, interests, preferences, and purchase history.
We may also use “automatically
collected” information and “cookies” information to:
personalize our services, such
as remembering your information so that you will not have to
re-enter it during your visit or the next time you visit the
Website;
provide customized third party
advertisements, content, and information;
monitor and analyze our
effectiveness and third party marketing activities;
monitor aggregate usage metrics
such as total number of visitors, pages viewed, etc.; and
track your entries,
submissions, and status in any special offers, promotions or
other activities.
How We Disclose or Share Your Information
a. Why We Disclose Your Information
ALLDATA may share customer information – including Personal
Information – with third parties who provide services and
products to ALLDATA. Examples of ways in which your
information may be used include, but are not limited to, the
following:
Order fulfillment – for instance,
we will share your name and address with the companies that help
us complete your order or otherwise provide our ALLDATA products
to you.
Marketing activities including
e-mail marketing efforts
Database cleaning and maintenance,
and analysis
Customer experience enhancements
Warranty management
Payment processing
To investigate, protect against and
help prosecute individuals responsible for malicious, deceptive,
fraudulent, or illegal activity involving or affecting ALLDATA,
AutoZone or other related entities, our Services, and/or our
customers. This may include disclosures to law enforcement,
prosecutors, and other entities to investigation potential
criminal activity and other civil violations. To comply with
applicable laws, in response to a lawful and enforceable request
by a law enforcement, judicial, or other public authority, or in
connection with an applicable legal obligation
Other legitimate business purposes.
ALLDATA also collects, stores, and uses aggregate data like
Generic Information that do not contain Personal Information,
such as demographics or statistical information. This aggregate
data may be shared with and used by third parties to help ALLDATA
and its suppliers better understand and serve our customers.
b. Categories of Third Parties that Receive Personal
Information
We share or otherwise disclose individuals’ information to the
following categories of third parties:
Service Providers: We employ third party
service providers, companies, individuals, and agents to
facilitate and help us provide our Services to you. Such
Service Providers perform tasks or functions on our behalf,
provide Services-related services, or assist us in analyzing
how our Services are used or delivered. For instance, we
may disclose information to our database and cloud storage
providers that help us maintain our Website and other
systems.
These third parties are granted
access to your information only to perform these tasks on our
behalf and are obligated not to disclose or use it for any other
purpose.
Other ALLDATA or AutoZone Affiliates and
Entities: We may share or disclose your
information to other entities in the ALLDATA and AutoZone
family.
c. Categories of Personal Information Disclosed for
Business Purposes
We may share certain Personal Information related to our business
purposes outlined above.
d. Categories of Personal Information Sold
ALLDATA has in the last twelve months sold the following data to
third parties:
Vehicle Identification Number (VIN)
IF YOU ARE A CALIFORNIA RESIDENT, YOU HAVE THE RIGHT AT ANY TIME
TO DIRECT ALLDATA NOT TO SELL THIS INFORMATION. If you wish
to exercise your right to OPT OUT, please click
here.
Please note that a “sale” of Personal Information does not
include those instances when such information is part of a
merger, acquisition, or other transaction involving all or part
of our business. If we sell all or part of our business or
make a sale or transfer of assets or are otherwise involved in a
merger or other business transaction, we may transfer your
Personal Information to a third party as part of that
transaction. If such transaction materially affects the
manner in which your Personal Information is processed, we will
notify you of such change prior to its implementation.
Data Retention
ALLDATA will retain your Personal Information only for as long as
is necessary for the purposes set out in this Privacy Statement .
We will retain and use your Personal Information to the
extent necessary to comply with our legal obligations (for
example, if we are required to retain your data to comply with
applicable laws), resolve disputes enforce our legal agreements
and policies, and as required by essential business needs.
Transfer of Data
ALLDATA’s Services are offered and available to individuals in
the United States of America. While our Website is
available for anyone who is interested in ALLDATA’s products and
services, we do not sell or make available any products, goods,
or other services to individuals outside of the United States,
including the European Union. Your information, including
Personal Information, may be transferred to — and maintained on —
computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws
may differ from those of your jurisdiction.
If you are located outside United States and choose to provide
information to us, please note that we transfer the data,
including Personal Information, to United States and process it
there. If you are located in the European Union, you should
be aware that U.S. data protection laws are not deemed to be as
adequate as those in the European Union. Your submission of
such information represents your agreement to that transfer.
Security of Data
The security of your data is important to us but remember that no
method of transmission over the Internet or method of electronic
storage is 100% secure. While we strive to use commercially
acceptable means to protect your Personal Information from loss,
misuse, and unauthorized access, alteration, disclosure, and
destruction, we cannot guarantee its absolute security. By
using or Website and Services, you acknowledge that there are
data security and privacy limitations inherent to the use of the
Internet, and that the security, integrity, and privacy of any
and all information exchanged between you and ALLDATA, or between
you and other related entities, cannot be guaranteed. We
cannot ensure or warrant the security of any information you
transmit to us or that we store, and you do so at your own risk.
We use third-party payment processors to process any transactions
you make with ALLDATA, including via our Website. The
processing of those transactions is governed by the payment
processors’ Privacy Statement and security practices.
ALLDATA is not responsible for the third-party payment
processors’ data security practices.
Our Policy on “Do Not Track” Signals under the California
Online Protection Act (“CalOPPA”)
We do not support Do Not Track (“DNT”). Do Not Track is a
preference you can set in your web browser to inform websites
that you do not want to be tracked. You can enable or
disable Do Not Track by visiting the Preferences or Settings page
of your web browser.
We do track consumers’ online activities over time and across
third-party web sites or online services.
Third parties may collect data that relates to you. We
cannot control third parties’ responses to do-not-track signals
or other such mechanisms. Third parties’ use of data relating to
you and responsiveness to do-not-track signals is governed by
their respective privacy policies.
Your California Privacy Rights
California residents are afforded certain rights related to their
information under state law. ALLDATA aims to take
reasonable steps to allow California residents to correct, amend,
delete or limit the use of your Personal Information, and
exercise other rights available under applicable law.
ALLDATA informs you that, where applicable under relevant law,
individuals may be entitled to the following:
Right to Access / Disclosure: to have
access to your Personal Information upon simple request – that
is, you may receive a copy of such data upon receipt of a
verifiable request, along with other information related to the
collection or processing.
Disclosure of Direct Marketers: to have
access upon simple request, and free of charge, the categories
and names of addresses of third parties that have received
Personal Information for direct marketing purposes.
Please see the “Direct Marketers Disclosure” section below for
more information.
Collecting, Selling, Sharing, or Disclosing Personal
Information: upon receipt of a verifiable
request, to obtain a list of:
The specific pieces of your Personal Information ALLDATA
holds;
The categories of Personal Information collected about
you, sold to third parties, or disclosed to third parties for
business purposes;
The categories of Personal Information sold within the
last 12 months;
The categories of sources from which Personal Information
is collected;
The business or commercial purpose for collecting or
selling Personal Information; and
The categories of third parties with whom Personal
Information is shared, sold, or disclosed for a business
purpose.
Right to Opt-Out of the Sale of Personal
Information: California residents have the right
under the California Consumer Privacy Act (“CCPA”) to opt-out
of the sale of their Personal Information under certain
circumstances. If you wish to exercise your right to OPT
OUT, please click here.
Right to Deletion / “Right to be
Forgotten”: to obtain the deletion of your
Personal Information in the situations set forth by applicable
data protection law and upon receipt of a verifiable
request.
Right to Data Portability: to have your
Personal Information directly transferred by us to a
third-party processor of your choice (where technically
feasible; may be limited to situations when processing is based
on your consent).
Right to Non-Discrimination. As defined
under relevant law, you have a right to non-discrimination in
the Services or quality of Services you receive from us for
exercising your rights.
Please contact us at the information in “Contact Us” Section
below in relation to exercising these rights. Note that we
may ask you to verify your identity before responding to such
requests.
Direct Marketers Disclosures
If you are a California resident, you have the right to request
information from us regarding the manner in which we share
certain categories of Personal Information with third parties for
their direct marketing purposes, in addition to the rights set
forth above. Under California law, you have the right to send us
a request at the designated address listed below to receive the
following information:
the categories of information we disclosed to third parties
for their direct marketing purposes during the immediately
preceding calendar year;
the names and addresses of the third parties that received
the information; and
if the nature of the third party’s business cannot be
determined from their name, examples of the products or services
marketed.
To make such a request, please provide sufficient information for
us to determine if this applies to you, and attest to the fact
that you are a California resident. Please also provide a
current California address for our response. You may make this
request in writing to us at the below address. Any such
request must include “California Privacy Rights Request” in the
first line of the description, and include your name, street
address, city, state and ZIP code. Please note that we are
only required to respond to one request per customer each year,
and we are not required to respond to requests made by means
other than through the address provided for this purpose below.
Note that responsive information may be provided in a
standardized format that is not specific to you.
Your Choices
You can change your account information with us at any time by
editing your profile. If you are an ALLDATA member, you may opt
out of receiving promotional member marketing communications by
clicking “unsubscribe” in the marketing emails you receive from
us, or by calling us at 1 (800) 741-9179.
Links to Other Sites
ALLDATA’s Website may include links to other web sites that are
not operated by us. Please note that this Privacy Statement
does not apply to those third party websites that may be
linked to our Website. This Privacy Statement does
not govern the practices of third parties, including our
partners, third party service providers, and/or advertisers, even
when those services are branded as, or provided on behalf of,
ALLDATA. ALLDATA is not responsible for and does not
control the security or privacy when you visit those sites.
ALLDATA encourages you to visit the privacy notices
governing those sites.
Children’s Privacy
All of our Services, including our Website, are intended for
adult audiences, and are not meant to address anyone under the
age of 18 (“Children”). As such, Children under 18 may not
use our Website. If you are under 18, do not attempt to
register for or use any of our Services, including our Website,
and do not provide us any Personal Information about
yourself.
We do not knowingly collect Personal Information from anyone
under the age of 18. If you are a parent or guardian and
you are aware that your child has violated this Privacy Statement
and provided us with Personal Information, please contact
us. If we become aware that we have collected Personal
Information from children without verification of parental
consent, we will take steps to remove that information from our
servers.
Updates to this Privacy Statement
From time to time, ALLDATA may modify this Privacy Statement .
ALLDATA will notify you of any material changes to its Privacy
Statement by posting those changes on this page and
updating the Privacy Statement modification date above.
ALLDATA encourages you periodically to check back to this page
for any updates.
Submitting a Verifiable Request to ALLDATA
As mentioned above, California residents have certain rights to
access, delete, or otherwise control the use, collection, and/or
disclosure of their information. ALLDATA will respond to an
individual’s “verifiable request” to exercise his or her rights
under such laws – that is, where ALLDATA has received a request
purporting to be from a particular individual, and ALLDATA has
been able to verify the individual’s identity. The need to
verify an individual’s identity is critical to protecting your
information, and ensuring that your information is not shared
with anyone pretending to be you or someone who is not authorized
to act as your agent on your behalf.
You may submit a verifiable request via our email address,
mailing address, or toll-free number, listed in the “Contact Us”
section below, or as otherwise provided on our Website (if such
means are available). ALLDATA will ask you to provide
information about yourself so that we can verify your identity as
part of this process. This information may include your
name, your address, your account information, and any other
information deemed necessary by ALLDATA to reasonably verify your
identity, to ensure that your information is not shared with
anyone impersonating you.
We may ask for additional information if we have difficulty
confirming your identity. We will not share your
information or honor other requests in those situations in which
we are unable to confirm a request for your information is a
“verifiable request.”
Under California law a consumer can appoint an “authorized agent”
to make certain verifiable requests upon their behalf, such as
the right to know what information we collect about the consumer
or to request deletion of the consumer’s information.
Because the security and privacy of your information is
paramount, we will ask that you identify and provide permission
in writing for such persons to act as your authorized agent and
exercise your applicable rights under California law in such
situations. This may require us to contact you directly and
alert you that an individual has claimed to be your agent and is
attempting to access or delete your information. We will
also independently verify your identity to ensure that an
unauthorized person is not attempting to impersonate you and
exercise your rights without authorization. We will not
share your information or honor any other requests in those
situations where you cannot or do not grant permission in writing
for an identified authorized agent to act on your behalf, or
where we cannot independently verify your identity.
How to Contact Us for CCPA Requests
If you have questions about this Privacy Statement, the practices
of this site or your dealings with this site, please contact
ALLDATA:
Individuals with disabilities who are unable to usefully access
our Privacy Statement online may contact us at the
above-listed contact information to inquire how they can obtain a
copy of our policy in another, more easily readable format.
