Tech Tips

Audi A3 MIL On – ECT Gauge Pegged Hot

Vehicle: 2016 Audi A3 Quattro Sedan (8VS), L4-2.0L Turbo (CNTC), Automatically Shifted Manual Transmission/Transaxle

Mileage: 122,366

Problem: The Audi’s owner dropped it off at the shop because the malfunction indicator light (MIL) was on, and the engine was running extremely hot according to the coolant temperature gauge.

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Power Steering Inoperative After Collison Damage Repair

Vehicle: 2014 Ford Fusion, FWD, L4-2.0L Turbo, Automatic Transmission/Transaxle

Mileage: 103,478

Problem: The Fusion was involved in a front-end collision. After the body repairs, which included replacing the Steering Gear/Power Steering Control Module (PSCM), the power steering system was inoperative. The message center displayed a new warning message: "STEERING LOSS STOP SAFELY".

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Caliber Front Turn Signals Work Only with Headlights Off

Vehicle: 2010 Dodge Caliber, L4-2.0L, Continuously Variable Transmission/Transaxle

Mileage: 115,668

Problem: This Dodge Caliber was brought to the shop because the front turn signals did not operate when the headlamps were on.
 

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What cable companies and some shops have in common

When you are at the receiving end of poor customer service, you can either suffer through it or use it as a “teachable moment” that will help your business grow.  I recently had the pleasure of interacting via telephone and in person with both my cell phone service provider and my cable company. These contacts were the result of a perfect storm of investigating a switch in cell phone providers and concurrently having my cable box stop working.

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OEM Information for German Vehicle Makes (:38)

ALLDATA Collision covers 95% of all vehicles on the road today, including German manufacturers Mercedes-Benz, BMW, Volkswagen, and Audi, with the critical OEM information, procedures, and graphics you need for accurate estimates and repairs.

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Trusted by more than 400,000 automotive technicians worldwide, ALLDATA Repair® is the industry leader for up-to-date, unedited OEM automotive repair information.* Our database covers over 38,000 engine-specific vehicles – 95% of all vehicles on the road today.

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