Audi A3 MIL On – ECT Gauge Pegged Hot
Vehicle: 2016 Audi A3 Quattro Sedan (8VS), L4-2.0L Turbo (CNTC), Automatically Shifted Manual Transmission/Transaxle
Problem: The Audi’s owner dropped it off at the shop because the malfunction indicator light (MIL) was on, and the engine was running extremely hot according to the coolant temperature gauge.
Power Steering Inoperative After Collison Damage Repair
Vehicle: 2014 Ford Fusion, FWD, L4-2.0L Turbo, Automatic Transmission/Transaxle
Problem: The Fusion was involved in a front-end collision. After the body repairs, which included replacing the Steering Gear/Power Steering Control Module (PSCM), the power steering system was inoperative. The message center displayed a new warning message: "STEERING LOSS STOP SAFELY".
Caliber Front Turn Signals Work Only with Headlights Off
Vehicle: 2010 Dodge Caliber, L4-2.0L, Continuously Variable Transmission/Transaxle
Problem: This Dodge Caliber was brought to the shop because the front turn signals did not operate when the headlamps were on.
What cable companies and some shops have in common
When you are at the receiving end of poor customer service, you can either suffer through it or use it as a “teachable moment” that will help your business grow. I recently had the pleasure of interacting via telephone and in person with both my cell phone service provider and my cable company. These contacts were the result of a perfect storm of investigating a switch in cell phone providers and concurrently having my cable box stop working.
OEM Information for German Vehicle Makes (:38)
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