Where OE Information matters most—more shops use ALLDATA
Who Pays for What? survey by
Collision Advice | CRASH Network
For years, ALLDATA has delivered OEM-accurate mechanical and collision repair information to professionals. According to the latest findings from the annual “Who Pays for What? Frame & Mechanical Operations” survey, ALLDATA remains the most trusted source for shops nationwide.
The 2025 report from Collision Advice and CRASH Network reveals that 69% of collision repairers rely on ALLDATA Repair and ALLDATA Collision as part of their daily workflow. This continued trust underscores the value of accurate, up-to-date factory procedures in today’s increasingly complex repair landscape.
Mike Anderson
Collision Advice
About the survey
Who Pays for What? is a series of surveys launched in 2015 by Mike Anderson’s Collision Advice and CRASH Network to help repair facilities better understand how their billing practices differ from others in the industry. The Frame & Mechanical Operations survey results were published in July 2025.
Which of the following systems do you use to research OEM repair information
| OEM Information Sources | 2025 |
| ALLDATA | 69% |
| CCC’s “Repair Methods” | 47% |
| OEM1Stop | 40% |
| ICAR’s “Repairability Technical Support” | 39% |
| OEConnection’s “RepairLogic” | 31% |
| Mitchell’s “Tech Advisor” | 12% |
| Sun | 3% |
| Auda Explore’s “TechFocus’ | 1% |
ALLDATA continues to rank as the industry’s leading source for OEM repair information, with shops increasingly relying on it from estimate to final repair. Industry expert Mike Anderson remains a vocal advocate for integrating OEM procedures throughout the collision repair process, not just for ensuring quality and safety, but also for proper documentation and insurer reimbursement.
How frequently do you research OEM repair procedures at the time you write an estimate
| Pre-Repair Scan | 2025 | 2015 |
| All the time | 30% | 16% |
| Most of the time | 30% | 26% |
| Some of the time | 22% | 32% |
| Only occasionally | 14% | 22% |
| Never | 3% | 4% |
| Most or All | 60% | 40% |
The Next Step in Collision Workflow: ALLDATA Repair Planner
While ALLDATA is the most widely used OE repair information provider, they are not standing still. The new ALLDATA Repair Planner introduces a smarter, more connected way to build repair plans, streamline research, and access the correct procedures faster than ever.
Who is primarily responsible for researching OEM repair procedures?
| 2025 | 2024 | 2023 | 2022 | 2021 | 2020 | |
| Estimator / Blueprinter / Repair Planner Only | 51% | 51% | 50% | 51% | 50% | 20% |
| Estimator and Technician Jointly | 35% | 35% | 35% | 33% | 34% | 33% |
| Other Combination (i.e. Manager and Estimators) | 5% | 5% | 4% | 4% | 3% | 27% |
| A Designated Person for Whom That's a Primary Responsibility | 4% | 4% | 4% | 6% | 6% | 15% |
| Parts or Production Manager | 4% | 4% | 5% | 5% | 5% | 5% |
| Technicians Only | 1% | 1% | 3% | 2% | 2% |
Designed specifically for collision professionals, ALLDATA Repair Planner enables you to:
- Curate procedures based on the job at hand
- Streamline documentation for supplements and insurer approvals
- Integrate seamlessly with ALLDATA Repair®, ensuring nothing gets missed
In an industry where repair complexity continues to rise and time is always tight, ALLDATA Repair Planner helps you stay ahead — without sacrificing accuracy or compliance.
Whether it’s a structural repair, a mechanical procedure, or an ADAS calibration, 69% of shops rely on ALLDATA to get the job done right.
 |
To access Who Pays for What? results or to become a survey participant, visit www.crashnetwork.com/collisionadvice. |
Did you know that ALLDATA’s award-winning ADAS Quick Reference tool gives you immediate access to ADAS components and procedures? It’s included at no additional cost with ALLDATA Collision, the industry’s #1 choice for unedited OEM repair information and integrated shop productivity solutions.
If you would like to read more articles like this one please subscribe to ALLDATA News.
