Product Support

Can I Change the Sender Phone Number When Sending Text Messages to Customers?

Unfortunately, no.

  • Due to the method Manage Online uses to send text message notifications, the sender phone number cannot be changed. 

  • If customers reply to your text message, the message will not go through to you, nor will they receive an error message.

Suggestion: Include your phone number, or preferred method of contact, in your outgoing text messages.

  • Example: To reach us, call us at xxx-xxx-xxxx or text us at xxx-xxx-xxxx. Do not respond to this text number as it is unmonitored.