Product Support
ALLDATA Repair (DVD)
FAQs
How Do I Find Out What Version of ALLDATA Repair (DVD) I Have?
What Steps Do I Take When I Get A "Required Update" Pop-up?
Why Do I Need a Security Key?
Why Do I Sometimes Get a Disc Update and Sometimes an Online Update?
VIN-to-Year Chart
How Do I Unlock an Estimate?
Why Do I Get an Error Message Saying to Put the Disc in the Drive When the Disc is Already There?
How Do I Prevent Locked Estimates?

Why Do I Get an Error Message Saying to Put the Disc in the Drive When the Disc is Already There?

There are multiple situations that may cause Change Di​sc Error #3061.

  • The DVD...

    • is the wrong disc

    • is dirty or defective

    • is in the CD drive instead of the DVD drive

  • The DVD drive...

    • is dirty

    • is not operating properly.

  • There is interference from...

    • the Windows AutoPlay feature

    • a third party program, such as CD/DVD burning software

  • For shops that have networked multiple computers to share the DVD information back and forth, an interruption in the network connection(s) may have occurred.