Subscription Information

Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?

Calling Tech-Assist

What Are the ALLDATA Tech-Assist Hours of Operation?
What Information Will You Need When I Call?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH?
Who Am I Talking with When I Call ALLDATA Tech-Assist?

Call/Case Allowance

How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

Verifying Repairs

How Do I Verify Repairs to Earn Additional Cases?
WHAT IS A “VERIFIED REPAIR”?
WHAT HAPPENS IF I PROVIDE A REPAIR THAT IS NOT VERIFIABLE?
Subscribe to