Product Support

Definitions of the WIP Preset Status Codes

The WIP (Work In Progress) screen contains two types of Status codes: Preset and Customizable

 

Preset Codes:

  • Can NOT be edited. The definitions of each Status are below.

  • Are identified by a black and white symbol in the selection screen.

For information about Customizable Status Codes, see Setting Up the WIP Screen.

 

Preset Code Definitions:

Pre-Arrival

  • Due In Today

    • Contains both Arriving Today and Pick Up Today.

  • Arriving Today

    • Vehicles that are not yet onsite, but are scheduled to arrive. Once the "Due In" time has been met, the Repair Order will turn red to show it is overdue.

  • Pick Up Today

    • Vehicles that need to be picked up from the customer and brought into the shop.

 

In-Shop

  • Awaiting Start

    • Vehicles that have arrived and are waiting to enter the shop.

  • In Progress

    • Vehicles that have entered the shop and are currently being serviced.

  • On Hold

    • Vehicles that are waiting on parts, authorization or technicians in order to start/continue the work.

 

Finished

  • Work Complete

    • Contains Ready to Collect, Ready to Drop Off and Ready for Detailing (when detailing is required).

  • Ready For Detailing

    • Vehicles that are ready to be detailed.

  • Ready to Collect

    • Vehicles that are ready for the customer to pick up.

  • Ready To Drop Off

    • Vehicles are ready to be taken from the shop to the customer.