Product Support

Using Worldpay Payment Processing

Use Worldpay to process customer credit or debit cards.
 

Making a Deposit

  1. From a Repair Order, click Deposit.

  2. Select a payment Method that ends with an asterisk (*) >> enter the Amount >> click Pay.

    • Note: To add additional payment methods, go to Setup >> User Options >> Worldpay Card Payments.

  1. Process a Payment will pop-up >> click Process Payment.

  2. Complete the transaction by inserting or swiping the card through the payment terminal.

 

Paying an Invoice

  1. From a Repair Order, click Invoice.

  2. Select a payment Method that ends with an asterisk (*) >> Enter a Payment amount >> click Pay.

  3. Process a Payment will pop-up >> click Process Payment.

  4. Complete the transaction by inserting or swiping the card through the payment terminal.

 

Paying using Pay Later

  1. Click Pay.

  2. Select a payment Method that ends with an asterisk (*) >> verify or edit the Amount >> select the Print Receipt check box (optional) >> click Pay.

  1. Process a Payment will pop-up >> click Process Payment.

  2. Complete the transaction by inserting or swiping the card through the payment terminal.

 

Refunding a Payment

 

Search for and retrieve Invoices

  1. Click Shop Documents >> Invoice Search.

  2. To better filter results, enter as much information as available >> click Search.

  3. Invoices will be displayed.

    • Click the green check mark under Open to open the Invoice.

 

Refund a Payment

  1. From an Invoice, click Refund.

  2. Click the green check mark for the payment you would like refund >> click Refund.

    • Note: Only one payment can be selected.

  3. Click Yes to refund the payment.

  4. Process a Payment will pop-up >> click Process Payment.

  5. Complete the transaction by inserting or swiping the card through the payment terminal.

Refunding a Deposit

 

Search for and retrieve documents

  1. Click Accounts >> Sales Accounts.

  2. To better filter results, enter as much information as available >> click Search.

    • Documents will be displayed.

 

Refund a Deposit

  1. From the Sales Account screen, click the credit card (CC) icon on the deposit line.

  2. Click Refund on the Card Payment screen.

  3. Enter an Amount to Refund that is equal to or less than the Amount Outstanding >> click Refund.

  4. Verify the Refund Amount >> adjust the Refund Date if required >> click Yes.

  5. Process a Payment will pop-up >> click Process Payment.

  6. Complete the transaction by inserting or swiping the card through the payment terminal.