Product Support ALLDATA Tech-Assist FAQs Can I Subscribe to Only ALLDATA Tech-Assist? Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist? How Often Can I Call ALLDATA Tech-Assist? Is There a Limit to How Many Times I Can Call Per Case? How Do I Verify Repairs to Earn Additional Cases? Do Unused Cases Roll Over to the Next Month? What Kind of Questions Can I Ask Through ALLDATA Tech-Assist? Who Am I Talking with When I Call ALLDATA Tech-Assist? What Information Will You Need When I Call? What Are the ALLDATA Tech-Assist Hours of Operation? WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH? WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY 3 AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT? WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOTMENT THAT MONTH WHAT IS A “VERIFIED REPAIR”? WHAT HAPPENS IF I PROVIDE A REPAIR THAT IS NOT VERIFIABLE? Is There a Limit to How Many Times I Can Call Per Case? No limit! You can call as often as necessary, with no time restrictions, to resolve each case.