Product Support Support Center Tech-Assist Support FAQs Call/Case Allowance How Often Can I Call ALLDATA Tech-Assist? Is There a Limit to How Many Times I Can Call Per Case? Do Unused Cases Roll Over to the Next Month? WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY 3 AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT? WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOTMENT THAT MONTH Is There a Limit to How Many Times I Can Call Per Case? No limit! You can call as often as necessary, with no time restrictions, to resolve each case.
