Product Support
Support Center
Manage Online Support
How To: Articles
Customer Messaging
Creating an Email Blast
Customizing Your Outgoing Email Address
Creating and Editing Messages
Creating Reminder Types
Sending Messages to Customers From the CRM
Sending a Text Message to the Customer from the Work Document
Assigning a Reminder to a Vehicle
Integrating with Intuit Demandforce
Integrating with MechanicNet
Enabling Twilio Text Messaging Service
Register Your Twilio Number (A2P 10DLC registration)

Customizing Your Outgoing Email Address

Other Links
Watch the Video
Before using the Customer Relationship Manager or emailing customers from Manage Online, enter your Sender Email so the email appears to come from your shop.

IMPORTANT - If you do NOT customize this field, your emails to customers will appear to come from {your username}@awol.co.uk.

 

  1. Click Setup >> User Options >> Emailing.
  2. Enter a Sender Email >> click Update.
    • Select BCC All Emails (Blind Carbon Copy) and enter an email address to automatically send a copy to that email address without your customers' knowledge.