Register Your Twilio Number (A2P 10DLC registration)
IMPORTANT
- Due to text messaging carrier regulation changes, all phone numbers used to send text messages from an application to a person (A2P) must be registered or texts will be blocked.
- A Twilio account is required to send texts from MANAGE Online. Learn how to enable Twilio messaging.
- A one time fee and monthly ongoing fees will be charged for registration with the carriers. Fees vary by use case.
- The registration process for toll-free numbers is currently administered by Twilio support. Learn more about Twilio's toll- free number registration process.
The instructions below outline the registration process for 10DLC (10 digit long code - 'local numbers') from within the Twilio console.
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Click Account >> Trusthub >> Overview.
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Create your Business Profile
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Click Create Primary Business Profile.
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General information
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Enter your Legal Business Name >> check Use legal business name as profile friendly name >> click + Add physical business address.
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Complete the Physical Business Address page:
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Click Select from saved address.
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Select your address from the list.
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Click Save.
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Click Next.
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Business Information
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Select Direct Customer as your Business Identity.
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Choose the Business Type that your company operates as.
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Complete the remaining fields in the Business information tab that are applicable to your Business Type.
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People to Contact
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Enter the information of authorized representatives for you company then click Next.
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This information will be used to verify your identity.
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Notification settings
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Enter an Email Address for updates about your registration then click Next.
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Terms of Service and Privacy Policy
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Click the checkbox to choose to agree.
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Click Submit for review.
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Register A Brand
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In the left menu navigate to Develop >> Messaging >> Regulatory Compliance >> Brands.
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Click +Register a Brand.
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Complete the Register a Brand page.
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Select a brand type.
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Notes:
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Most MANAGE Online users will fall under the Low Volume Standard Brand
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A one time registration fee associated with your registration type will be listed here
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Select the type of company your business operates as.
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Choose to enable brand sharing with subaccounts.
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Note: This is only relevant for larger companies with multiple Twilio accounts. This will not be applicable to the majority of MANAGE Online users.
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Check the box to agree to the one-time fee.
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Click Register.
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Register A Campaign
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Complete the campaign registration page
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Available A2P Campaign use cases - Typical MANAGE Online use case will fall under the Low Volume Mixed option.
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Messaging Service - Select Create new messaging service.
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Campaign description
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Example: "Shop will send updates to customers related to the repair of their vehicle. Messages may have embedded links"
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Sample message #1 & #2
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Examples:
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Just a reminder that you have an appointment booked for your [MAKE] [MODEL] on [DIARYJOBDATE] at [DIARYJOBTIME]
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Dear [TITLE] [LASTNAME], your [MAKE] [MODEL] is ready to collect. Total Bill $ [VALUE]
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Message contents - Check both boxes in order to add your shop's phone number to your texts and send repair order authorizations from MANAGE Online.
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How do end users consent to receive messages?
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Example: “Cell phone number is collected from customer when vehicle is brought in for service.”
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Opt-in Keywords - Not Required
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Opt-in Message - Not Required
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Click Create.
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Review the provided information and both one-time and monthly fees associated with registration >> click Confirm.
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Click Continue.
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Check the box next to the phone numbers you want to register >> click Register.
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Review the provided information >> click Confirm.
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