Product Support
Product Setup
Customer Messaging
Creating an Email Blast
Customizing Your Outgoing Email Address
Creating and Editing Messages
Creating Reminder Types
Sending Messages to Customers From the CRM
Sending a Text Message to the Customer from the Work Document
Assigning a Reminder to a Vehicle
Integrating with Intuit Demandforce
Integrating with MechanicNet
Enabling Twilio Text Messaging Service
Product Setup – Third-Party Integrations
Enabling Worldpay Payment Processing
Setting Up QuickBooks Online
Setting Up QuickBooks Desktop Export
Enabling PaySafe Solutions Payment Processing
Enabling and Using myCARFAX
Integrating with Intuit Demandforce
Integrating with MechanicNet
Enabling Twilio Text Messaging Service
Integrating with Kukui

Enabling Twilio Text Messaging Service

Twilio is a texting service provider that can be used with Manage Online.

To sign up for this texting solution and purchase credits, contact Twilio directly at  https://www.twilio.com/try-twilio, or (415) 390-2337.

To set up Twilio text messaging to work with Manage Online: 

  1. Go to Setup >> User Options >> Twilio Texting Service.

  2. Click the Enable Twilio button.

  3. Enter the following information that was given to you by Twilio, then click Save:

    • Account Number

    • Authentication Key

    • Sender Phone Number

  4. Click the Enable 2-Way Texting button (Optional)

mol-twilio_overview

​Notes:

  • When enabling Twilio, you will be consuming purchased credits to send texts and will no longer be held to the MANAGE Online texting limits.

  • ​Available credits will display on the setup screen and the popup window that displays before sending a text. 

  • View the log of outgoing messages by navigating to Reports >> Communications