Unable to Add Items to a Work Document


  • Parts do not transfer to Work Document from the Parts and Labor Catalog.
  • Unable to add a Job to a Work document.
  • Unable to add items to a Job.


Possible Cause(s)

  • The Internet browser has stored an older version of the webpage in Temporary Internet Files.


Suggested Solution(s)

  • Clear your browser's Temporary Internet Files.


Follow the instruction for your browser below:

Google Chrome 

  1. On the main Google Chrome window, click the menu in the upper right corner of the screen >> History
  2. Click Clear browsing data...
  3. IMPORTANT: Deselect all options except Cookies and other site and plug-in data, and Cached images and files. Then click Clear Browsing data