Symptom(s)

• myCARFAX shows as Connected in the setup screen, but does not respond after the 24 hour connection period.

Possible Cause(s)

• The Company Name field contains special characters.

  • Examples: &  #  "  '  ,  *  .

Suggested Solution(s)

• Contact CARFAX support for assistance with integrating myCARFAX and Manage Online.