Product Support
Troubleshooting
Troubleshooting
Issues with IAP or WHI Integrated Catalog
Help & Training Icon does not display in Google Chrome
Error "400 BadRequest" when exporting to QuickBooks Online
myCARFAX Does Not Respond
Error Messages When Exporting to QuickBooks (Desktop)
British-English Text Appears Throughout the Program
Repair Orders, Invoices, and Estimates Are Not Printing
Work Screen Is Not Displaying Correctly
Unable to Add Items to a Work Document

myCARFAX Does Not Respond

Symptom(s)

  • myCARFAX shows as Connected in the setup screen, but does not respond after the 24 hour connection period.

 

Possible Cause(s)

  • The Company Name field contains special characters.

    • Examples: &  #  "  '  ,  *  .

 

Suggested Solution(s)