ALLDATA News is our monthly e-newsletter with Tech Tips, industry trends, business strategies, and product news. Whether you’re a new tech or a seasoned shop owner, there’s something in ALLDATA News for you.
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With the stiff competition in the automotive industry there’s one thing that repair and collision shops need to put at the top of their resolutions for the new year, take advantage of Customer Relationship Management (CRM) tools. By implementing CRM solutions, you’ll be able to communicate via text and email with your existing customer base, easily and consistently, which can lead to:
The day we spoke with Matthew McDonnell, owner of Big Sky Collision Center in Billings, Mont., he was just hours away from signing the final documents for his company’s fourth location, this one in Manhattan, Mont. Coincidentally it was also his father’s 72nd birthday.
Vehicle: 2007 Chevrolet Aveo, L4-1.6L,
Problem: The vehicle was brought to the
shop because it was overheating only on short trips around town.
It was fine on the freeway. The shop replaced the thermostat,
radiator and coolant. The cooling fans were operating correctly.
After all the repairs, the engine was still overheating.