Tracking Technician Cost & Time
Track Technicians' Cost (hourly wage paid) and Time (actual time worked per task) on the Repair Order.
Technician Cost
Tracking Technicians' Cost
Note: When using this feature, the Technicians' Hourly Rates will be visible on multiple screens to anyone using Manage Online.
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If you haven't already, activate this feature by following all the steps in Code Settings - Technicians.
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From the Repair Order, select a Technician.
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For details about how to do this, see Adding Service Writers and Technicians to the Work Document.
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Once a Technician is selected, their Hourly Cost will override the original Cost of the Labor line.
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Click Update R/O.
Viewing the Technician Cost Report
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See General Reports >> Time Tracking.
Technician Time
Tracking Technicians' Time
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If you haven't already, activate this feature by following all the steps in Code Settings - Technicians.
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From the Repair Order, click Time.
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Select the Technician responsible for the labor lines >> enter the Actual time it took to perform the work per line >> click Update.
Viewing the Time Tracking Report
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See General Reports >> Time Tracking.
Editing Technician's Tracked Time
When the Repair Order is Open
From the Work document:
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Click Time.
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Make the necessary edits >> click Update.
When the Repair Order is Closed
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See General Reports >> Time Tracking.