Block Container
41 - 79 of 79 Results

Shops struggle with parts pricing and sometimes ignore the link between parts markup and shop profit margins. Healthy shops often sell parts for more than the “street price.” The concern shop owners face is how much over that retail price they should mark up the parts and how to make the markup process as painless as possible.

There is a “science” (and some math) to parts-pricing strategies. There are also software tools available to help you with this daunting task. When these strategies are used properly a shop will improve profitability and will avoid leaving money “on the table.”

Did you know that the average comeback costs a shop $237? We're here so you can fix it right the first time

At the NIADA Convention and Expo, George Verkamp (shown above), Vice President of Sales & Business Development at ALLDATA, and Doug Turner, Director of Service Operations at Byrider, revealed a statistic: the #1 reported problem facing independent dealers today is the increased cost of doing business. Why? Running a service department is increasingly complex and it’s more and more difficult to maintain margins.

YouTube was founded on February 14, 2005 in an office above a pizzeria in San Mateo, California. One year later it was one of the fastest growing sites on the internet. Today, over 45% of smartphone users access YouTube. People access YouTube not only for entertainment; they visit to learn how to tie a tie, remove ingrown hairs, clean clogged drains, or how to safely shear sheep in the springtime.

We know it’s a significant problem. So this past January, we surveyed shop owners, service writers, and technicians and across the country to get their take on the technician shortage in the automotive repair industry.

What did they say is the primary cause? And what should the industry do about it?

ALLDATA provides a certification program for ALLDATA Repair®: the CAIS (Certified Automotive Information Specialist) Program. It’s essentially a test to show how well you can use ALLDATA Repair. As soon as you pass with an 80% or higher, you’re a Certified Specialist; the personalized certificate is immediately available for download and you can then request to receive a free CAIS patch for shop uniforms.”

Both Aaron Stokes and Rich Diegle know their stuff. Not only is Aaron Stokes the founder of ShopFix Academy, he is also the owner of six repair shops with almost 20 years of experience in the car repair industry.

Having access to OEM repair information has many benefits for those in the collision repair industry. Not only does it ensure a vehicle is repaired properly for the customer, but it can also potentially limit liability for a body shop and the insurance company, according to Satwinder Mangat, president of ALLDATA, an AutoZone Company.

As always, our friends at I-CAR provide the collision industry classes and programs that promote safe collision repair and profitable shops. At SEMA Education Days, I-CAR comes out huge with 13 courses that are structured around individual roles within the industry. Additionally, passing these courses will count to your I-CAR Gold and Platinum Class programs, giving attendees the ability to enjoy SEMA and further their industry credentials. In the interest of promoting best practices in the collision industry we have provided the class list for your consideration.

ALLDATA was recently recognized for its contributions to innovations in our industry: in August alone, ALLDATA received innovation awards from both PTEN and NACE Automechanika Atlanta.

Every year, PTEN recognizes the industry’s most innovative products of that year. Their panel of judges consists of techs and shop owners, and this panel evaluates each nomination for their contribution to the vehicle diagnosis and repair process, as well their ability to increase shop productivity. This year, ALLDATA won two 2018 PTEN Innovation Awards: one for ALLDATA Collision Advantage in the Computers and Software Category, and one for ALLDATA Diagnostics in the Scan Tools Category.

College Driver

Some of your customers will soon experience their child leaving for college. In many of these cases, these young adults are taking the family car with them. Unfortunately, many of your customers have not prepared their children for using and maintaining that car while it is far away from home (and from you).

As their trusted automotive service expert, you have the opportunity to provide them guidelines for their child’s use of the car – which could also potentially build stronger customer relationships.

Aaron Stokes is the epitome of the busy and successful entrepreneur. Not only is he the owner and operator of six repair shops and a rental car company, but he is also an active family man and the host of the popular radio show “Fixin’ Cars with Aaron Stokes” on Nashville’s 99.7 WTN. He is the founder of Shop Fix Academy, and travels frequently to speak at events and venues throughout the US, Canada, and Mexico. Recently, we were able to interview him and ask him the question we all are thinking: how does he do it ALL?

April is the optimum time to remind your customers to get their cars ready for spring driving, summer road trips, and to deal with any lingering issues they might have put off over the winter months.

That’s why April is highlighted as National Car Care Month by the Car Care Council. Their goal is to focus attention on the importance of car care and preventative maintenance.

Aaron Stokes is the epitome of the busy and successful entrepreneur. Not only is he the owner and operator of six repair shops and a rental car company, but he is also an active family man and the host of the popular radio show “Fixin’ Cars with Aaron Stokes” on Nashville’s 99.7 WTN. He is the founder of Shop Fix Academy, and travels frequently to speak at events and venues throughout the US, Canada, and Mexico. Recently, we were able to interview him and ask him the question we all are thinking: how does he do it ALL?

International Marketing Research, Inc. (IMR, Inc.) has paired with AutomotiveResearch.com and released their findings about how shops are investing in their businesses and what these shops consider their greatest threats. One of the biggest takeaways: everyone is worried about equipment cost but not everyone is investing in it.

The Car Care Council highlights two months during the year to focus attention on the importance of car care and preventative maintenance – National Car Care Month in April and Fall Car Care Month in October.

April is the optimum time to remind your customers to get their cars ready for spring driving, summer road trips, and to deal with any lingering issues they might have put off over the winter months.

U.S. used-vehicle sales will rise in 2018 on swelling off-lease returns, while new-vehicle volume will decline modestly, forecasters say.

Because dealerships typically generate bigger margins selling used vehicles than new ones, U.S. franchised dealers will be better positioned for the change than the manufacturers and suppliers of new vehicles.

As Hurricane Harvey and Hurricane Irma wreaked havoc throughout the Texas and Florida regions, they left a tremendous amount of destruction and debris in their wake—including nearly 1 million damaged or submerged cars, with Hurricane Harvey destroying between 300,000 to 500,000 vehicles and Hurricane Irma destroying another 200,000 to 400,000 vehicles.

ALLDATA is very proud to announce that its newest bundle, ALLDATA Collision Advantage, won 1st place for SEMA’s Best New Product Award, Collision Repair and Refinish Product category.

On Thursday, July 27, ALLDATA partnered with Google’s Automotive Marketing team to provide a free one-hour webinar on “Best Online Marketing Practices” for automotive shops, presented by Google Product Specialist Matt Krystofik.

For years, people have been writing about Millennials and their impending impact on the way dealerships do business but here’s a little news for you: the Millennial generation is now.

It’s mid-summer already – can you believe it? For folks across the country, including your customers, that means a road trip could be in the works. You want your customers’ vehicles to be well prepared before they head out, which could mean extra service work coming in for you. You also want them to have a great time once they’re out on the road.

Having a dedicated, solid service writer is key to the growth and success of any repair shop. He or she is the point person – the one who is on top of everything, knows where all the vehicles are, when the parts are arriving, when the technicians are going on break and what time each customer is picking up. Really… they do it all.

The first “writing” part of the job requires the Service Writer to translate what the Customer is saying or “reporting” into a format that can be easily read and understood by the technician.

The Car Care Council highlights two months during the year to focus attention on the importance of car care and preventative maintenance – National Car Care Month in April and Fall Car Care Month in October.

If only we had the power to read minds like Mel Gibson in the year 2000 hit movie, “What Women Want.” And even though it’s February, we’re not talking about what women want for Valentine’s Day. No, we’re talking about what women want when it comes to servicing their automobiles. And when you consider industry trends, it’s clearly a subject worth exploring.

Getting organized is one of those things most of us have resolved to do at multiple points, both in our careers and personal lives. Whether it’s your professional tool cart or the kitchen junk drawer, we often procrastinate dealing with the issue because it’s hard to know where to start. That’s why we were so excited to run across this article by Tess Collins in Ratchet+Wrench.

With the stiff competition in the automotive industry there’s one thing that repair and collision shops need to put at the top of their resolutions for the new year, take advantage of Customer Relationship Management (CRM) tools.

2016 marks ALLDATA’s 10th year at SEMA and it promises to be the best yet. While you’re in Las Vegas, be sure to stop by ALLDATA Booth 10623, where we’ll be launching landmark new technologies—like our updated ALLDATA Repair, and showcasing our entire product suite of automotive repair and shop management solutions.

Did you know that the average comeback costs a shop $237? We're here so you can fix it right the first time

During the early years of my career, I noticed that many dealership owners or general managers thought the service department was just a necessary expense that was required by the manufacturer.

It’s a common problem that affects many industries – and the automotive repair industry is certainly not immune. It keeps business owners and managers up at night. That problem is trying to hire and retain top-notch, qualified employees

Facebook isn’t just for people to keep up with their friends. It can be a valuable tool to drive business to your shop, communicate with customers and stay updated on industry news—but some may feel it’s not worth the effort or takes too much time to maintain. Read on for more myths and the truth about business-related Facebook pages.

Running a shop today is not easy. It’s not like the “good old days” when the shop owner owned the shop and the land it was on, did repairs and ran things alone (or with a family member helping), and knew every customer personally. Today, it’s more likely that a shop owner is paying high rent, leasing equipment, has unsustainable staffing costs and high taxes, and doesn’t personally know most of the customers. It’s a very different—and much more challenging—world.

As a shop owner, you want to make sure your customers are satisfied and happy with the service they’ve received. Better yet, you want your customers to recommend your business to others. Word-of-mouth and personal recommendations are much more powerful than online reviews or picking the top search engine result. 

My techs seem to be busy all day. Why are we barely keeping our heads above water?” If you’ve thought or said this out loud, you’re not alone. The rising costs associated with running an automotive shop these days are making it increasingly difficult to keep the doors open. But by regularly evaluating workflow practices, shops may find some ways to fight those shrinking profit margins.

As a shop owner, your goals include looking for ways to increase your business and, even more importantly, to secure repeat business. There is one way you can achieve both goals, of increasing and ensuring repeat business: add fleet vehicles to your customer base. What type of fleet vehicles? Well, how many businesses and organizations can you think of that have more than one vehicle? Limo companies, delivery vans and company service trucks are great examples. Other examples would include utilities like cable TV, plumbers, exterminators, non-profit organizations and courier services. And don’t forget taxi cab companies! All of those vehicles will need servicing at some point, including regular maintenance and repairs. Some organizations have their own shops to work on their vehicles but many rely on a good local shop. And that shop could be yours!

Remember when every go-fast part listed in a performance catalog was guaranteed to give you at least 10% – 15% more power? I used to think that if I could install just a few of those high-performance parts on my motor, I could boost my horsepower by 40% or more! So I did … but it didn’t work. I later discovered the reason why — only a matched combination of the right carburetor, headers, intake manifold and cam, would give me the increase in horsepower and torque I was expecting.

Worried about your shop while you’re at SEMA or anywhere else outside of your shop? If you had ALLDATA Manage® Online, you could keep tabs on what’s happening right from your laptop, no matter where you are. You thought you knew what a good shop management system was? Forget it! ALLDATA Manage Online puts you in control 24/7. ALLDATA Manage Online is browser based and can be accessed from anywhere, at any time to streamline workflow and increase shop productivity. ALLDATA Manage Online is designed with features to help you better manage the overall customer experience and enhance customer retention.

Why should you care about statistics and business trends? Because you don’t want surprises! When trends indicate the economy may be slowing, you want to take steps to ensure your customers will keep coming back. Or, trends may alert you that it’s time to think about hiring another technician or to upgrade shop equipment. Well-informed shop owners who fully understand the industry are better equipped to handle economic swings, stay connected with customers and prepare for change.

Keeping your technicians up-to-date with the latest technology is obviously a good investment. Well-trained techs mean fewer come-backs, faster repairs and happier customers and this means more cash in the register.  But what about your front counter? A lack of training here can create a silent erosion of your customer base and revenue you may not be aware of.

BG White

Sign up for ALLDATA News