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Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?

Calling Tech-Assist

What Are the ALLDATA Tech-Assist Hours of Operation?
What Information Will You Need When I Call?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH?
Who Am I Talking with When I Call ALLDATA Tech-Assist?

Call/Case Allowance

How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

Verifying Repairs

How Do I Verify Repairs to Earn Additional Cases?
WHAT IS A “VERIFIED REPAIR”?
WHAT HAPPENS IF I PROVIDE A REPAIR THAT IS NOT VERIFIABLE?
Misc. FAQs
How Do I Turn Off / Disable Suggested Jobs?
How Do I Get End Of Day (EOD) Information?
What is a Job Grouping?
Can I Translate ALLDATA Manage Online to a Different Language?
Can I Change the Sender Phone Number When Sending Text Messages to Customers?
Can I Change the Total Balance Due on an Invoice?
How Do I Change My Outgoing Email Address When Messaging Customers?
What Does ACES Mean?
QuickBooks Desktop Export FAQ
How Can I Record a Partial Payment?
How Do I Change My Company Name?
QuickBooks Desktop
What is Exported to QuickBooks Desktop
Setting Up QuickBooks Desktop Export
Exporting to QuickBooks Desktop Export
QuickBooks Desktop Export FAQ

QuickBooks Desktop Export FAQ

Misc. FAQs
How Do I Turn Off / Disable Suggested Jobs?
How Do I Get End Of Day (EOD) Information?
What is a Job Grouping?
Can I Translate ALLDATA Manage Online to a Different Language?
Can I Change the Sender Phone Number When Sending Text Messages to Customers?
Can I Change the Total Balance Due on an Invoice?
How Do I Change My Outgoing Email Address When Messaging Customers?
What Does ACES Mean?
QuickBooks Desktop Export FAQ
How Can I Record a Partial Payment?
How Do I Change My Company Name?

How Can I Record a Partial Payment?

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